steam deck rma time. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. steam deck rma time

 
 What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk installsteam deck rma time October 7th - Tracking showed packages arrived in Havant, Southampton, UK

Shutdown your deck. Jacob99200 • 1 yr. Got my Steam Deck back from a second RMA in December. Ace-_Ventura •. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. Choose Battery storage mode, and confirm. Quality Control performed full function test. ) remove or loosen all screw holding the motherboard to the chassis. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. If you're prepared for the worst case scenario the only surprises you can get are positive ones. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Apr 8 (AM): Steam Deck Posted. ago. Some people can’t handle tech. Steam initiated an RMA. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. If your device is out of warranty, the company will offer to fix it up. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Sorry for the backstory. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Unit arrived at warehouse (Netherlands) on April 4th. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Got the RMA, sent the device off. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Hold Volume+ and press the power button once to boot into BIOS. 5/23 - FedEx delivered the RMA to Valve. Steam Deck RMA time question. If your device is out of warranty, the company will offer to fix it up. 188 comments. Apr 22, 2002. ) Step 2: Remove the shield screws and then the shield itself. largelylegit. Immediately I noticed the left trigger was mushy. ) Push and hold the motherboard from the bottom towards the power button. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. It's very likely they will reject the RMA request. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. 1. 52 minutes ago #8,057 Zulith said: Figures. Soldering it is really easy. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. April 24: contacted customer service about dead pixels. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. And just like its. how long have you waited to get your RMA? I. Tomorrow: expected delivery. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Steam initiated an RMA. You should only include your PSU if you are returning your device for a charging issue. it never went below that threshold (when the issue happened, it dropped to 200 every time). The system will not go to sleep in this mode. There are no rumble motors in the deck, so it will definitely feel weak. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. We are happy to announce today that our new Steam Deck repair centers are now open. Steam initiated an RMA. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. ) Push and hold the motherboard from the bottom towards the power button. ) remove or loosen all screw holding the motherboard to the chassis. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. I still have no update and waiting for a new unit to be shipped to me. We are happy to announce today that our new Steam Deck repair centers are now open. I still have no update and waiting for a new unit to be shipped to me. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. First time was fixed, second was a new unit. Unit arrived at warehouse (Netherlands) on April 4th. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. • 2 yr. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Such as with monitors, it can differ slightly from others of the same model. See full list on howtogeek. How to check fan mfr without opening Steam Deck. Steam Deck makes this high-pitched noise on any fan speed lev. And what to do if you end up with a broken version of. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. 13 April 2022: Got shipping notification from Steam. Aspiring_Gh0st. my new friendSo. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. #15. However, wife's Steam Deck refuses to boot. So, for ex. Steam Deck Steam Gaming. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. kiwii4k • 1 day ago. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. I likely have more repair experience than most technicians at their depot (30+ years). 3. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. EDITED: 04. ago. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. bring your phone with the email in case they need to scan the barcode from the email. 3. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. So, I RMAed it and got it repaired. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Plugged it in, turned it on, tested all buttons and touch screen through the settings. 27/07-Steam deck crashed and refused to show anything other than a black screen. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Receiving Your Steam Deck. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Seal the box well with packing tape and attach your shipping label to the box. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. how long have you waited to get your RMA? I. #2. You should be ok because I was sent a brand new Steam Deck with a new cable. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Only hard rebooting the deck or using the steam button to close the game would stop the issue. Software or firmware was upgraded to newest version. Unit arrived at warehouse (Netherlands) on April 4th. Using the D-Pad and A to select, navigate to "Setup Utility". So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Right now me and Valve we are desperate trying to get the Steam Deck back from them. usually anywhere from 6-8 hours. However, you now have the option of getting out of. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). Posted: Jun 24, 2023. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Regardless its definitely RMA time. my advice for anyone reading this. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. I still have no update and waiting for a new unit to be shipped to me. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. Literally nothing happens when using them. thoughtsofspeaking Jul 20, 2022 @ 10:53am. Go down and select Settings. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Those RMA'ing Decks have see around the same turn around times. Seems like in Europe the RMA turnaround was way faster. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. - Get an email saying Steam Deck's ready to ship on June 1st. 07. Steam Deck RMA Circus. I dropped off my package Tuesday, November 7th at 12pm. Within the BIOS, use the D-Pad to navigate and the A button to select. Has Your. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. I still have no update and waiting for a new unit to be shipped to me. Got my Steam Deck back from a second RMA in December. I had a minor problem with haptics on my steam deck. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. 3 days later the steam deck arrived. I already contacted Steam Support so please don't comment telling me to do it. Thanks for using Steam, Zoe. my Replacement Deck has arrived. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. 1. 1TB NVMe SSD. even though ur deck is 99%, its not 100%. Navigate to the Power menu. The entire process, from filing a support ticket, to sending your Deck, to getting. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. If you have any other questions in the meantime, please let us know. 1 week turnaround time to repair fan in Steam Deck - pretty quick. how long have you waited to get your RMA? I. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Wonderful, thank you. if the first one is defective, id rather give them a year to. There's a good chance they'll take care of it because that's an exceptional. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. blackbalt89 • 1 yr. TekSone 512GB - Q4 • 8 mo. Best. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. Got it back and it also has a stuck pixel. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. RMA time . Video/photograph and record everything prior to sending in your deck for any RMA work. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Every time you take apart that silver sticker, it gets worse. 5m cable. Go down and select Devices. Step 1: Open up the steam deck by removing all 8 screws. Steam Deck RMA time question. Steam initiated an RMA. It’s sending it back and waiting for them to “check” it that takes the longest. Today I finally received my replacement Deck. My original device had a dead pixel and sticking buttons. Steam initiated an RMA. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Here open the "documents" folder. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. 3. 3. how long have you waited to get your RMA? I am based in Germany. my Steam Deck stopped charging after connecting it to an USB Hub. Illustrious_Slip_714. But overall the variance is very minimal. invision2212 Oct 15, 2022 @ 3:52pm. Repairs for issues covered. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). No company ever asked me to provide full contact details to initiate an RMA process before. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. My Deck came with a thin crack in the base of the left joystick. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 72 > Showing 1-10 of 714 entries. Steam initiated an RMA. Chatting with Steam Support to see if I can RMA one more time. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. mcbwg Nov 20, 2022 @ 4:46pm. - Contact Steam Support on May 16th. 1TB NVMe SSD. - Contact Steam Support on May 16th. When I went to lower the price eBay told me to list it at $940 because that was the average going price. my advice for anyone reading this. Yes, but according to some you need the original transaction number. It is your responsibility to back up stored data before returning your Hardware. SPARTAN VI said: Wife and I got our Decks today. 1. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. You also need to reset the OS. I still have no update and waiting for a new unit to be shipped to me. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. #4 <. They responded within hours when I started the ticket. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Requested an RMA Thursday 19th, received RMA email Friday 20th. Steam initiated an RMA. No company ever asked me to provide full contact details to initiate an RMA process before. It's doubtful steam will RMA as it was damaged by you . Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. RMA wait time? Question I sent my steam deck in on 12/23/2022. Tomorrow: expected delivery. Apr 8 (AM): Steam Deck Posted. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Both left and right trackpad are not working. 2. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. These orders will start shipping on December 17th. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. You will receive instructions about how to conduct your return once the. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. 5/26 - FedEx picks up replacement. Then I got a tracking email August 13th for my replacement steam deck. Go down and select Devices. Unit arrived at warehouse (Netherlands) on April 4th. I got my steamdeck on April 21 from eBay. shipped to valve rma center in netherlands 08. EU 512GB 18. 99 ($5. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. It was delivered and signed for. Steam Deck 3. Deck started to load every scene at ultra low fps. I had to RMA my first steam deck for exactly this problem. Out-of-warranty issues can be repaired. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. They opted to repair the last time. " "We're happy to announce that Steam Decks will start shipping in Japan, South. but nothing so far. I know burn in takes extreme scenarios. how long have you waited to get your RMA? I. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. 2. I still have no update and waiting for a new unit to be shipped to me. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. I still have no update and waiting for a new unit to be shipped to me. Navigate to the Power Menu. Check to make sure you've included everything, including the RMA form. Once in the BIOS menu, unplug the power supply. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. The first one had mushy triggers and an enormous stick drift on the right stick. However, the joysticks made a. Choose Battery storage mode, and confirm. Such as with monitors, it can differ slightly from others of the same model. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Using the D-Pad and A to select, navigate to "Setup Utility". HourGlassGalaxy • 8 mo. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. • 2 yr. Move over to right side and select line that says Steam Deck. 99 $ 9 . I still have no update and waiting for a new unit to be shipped to me. But if you open up the Deck and the switches work when you press them. Miffen May 27, 2022 @ 12:09pm. Both left and right trackpad are not working. I see many people having trouble with Wifi randomly shutting off oot of the box. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. 21: I received broken steam deck and contacted steam support. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Also happened when using the desktop side of the deck. Mine booted up instantly, no issues. My new deck works perfectly. Not sure if these parts are compatible or if there are better options. Be sure to communicate with the team via the support page. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. So today i received a 512 GB replacement SSD. Am I screwed with my deck? : r/SteamDeck - Reddit. Steam initiated an RMA. my Replacement Deck has arrived. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Restart the Steam Deck one last time. I believe a portion of Steam Decks have faulty Wireless Cards. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. I’m documenting this in case you’re curious how long it takes to. drop off, to 02. Choose Battery storage mode, and confirm. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. sure if you rebuy, you go back to the end and wait another year. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. 52 minutes ago #8,057 Zulith said: Figures. Hi Friends. I'm surprised there's not some calibration that makes your off center the new center. how long have you waited to get your RMA? I. Make sure your Steam Deck is off and plug it in using the charger. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. Please provide details about your issue. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. But overall the variance is very minimal. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. I had a RMA a TV and it was 3. Alecslee Jun 30 @ 2:24am. I still have no update and waiting for a new unit to be shipped to me. Unit arrived at warehouse (Netherlands) on April 4th. • 5 mo. That doesn't seem like good design considering the screen is oled. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Sign in to your Steam account to review purchases, account status, and get personalized help. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). Steam Deck support i. how long have you waited to get your RMA? I. To put it to sleep or wake it up, I had to press the button 10-20 times. Time before freeze is totally random, running from a few minutes to a few hours. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. 5. . Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. I still have no update and waiting for a new unit to be shipped to me. Calibrating will show the Steam Deck the proper range it should be using. The Steam Deck is a handheld, portable gaming console made by Valve. My fan RPM is above 4000 so my fan isn't dead either. great. Make sure the white LED is on. Valve first announced. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Apr 7 (PM): Support Initiate RMA Process. You may be required to pay additional shipping costs. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck.